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Concierge
2 months ago
Job ID
173960
Posted
28-Jun-2024
Role type
Full-time
Areas of Interest
Building Management, Customer Service
Location(s)
Crawley - England - United Kingdom of Great Britain and Northern Ireland
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
PURPOSE OF THE JOB -
Think Red, Be Amazing, Make Friends. Our Client is a well-known Airline and disruptor in the marketplace. This role will suit someone with a drive to make people smile. You will be responsible for facilitating a First Class Customer Journey from entering the building to their whole experience during their visit. This includes responsibility and passionate ownership of thinking outside of the box, giving a show stopping welcome, ensuring building users have all they need, meeting rooms look great, post is delivered, as well as those other administrative tasks (including answering telephones, giving information to employees/guests; be the first point of engagement with employees and visitors). We want you to uphold the CBRE host values and but Live The Customer Values. Do you have what it takes?
MAIN DUTIES AND RESPONSIBILITIES
- To ensure that all clients / employees requests and inquiries are fulfilled and exceed expectations.
- Assist and coordinate with scheduling and clearing of meeting rooms.
- Conduct floor walks, raising jobs through the Helpdesk and owning until completion.
- Anticipate needs and help wherever possible.
- Maintain neat appearance in the reception area, meeting rooms, café, internal floors, and other common areas.
- Request building and housekeeping services as needed.
- Front Line Services: Issuing of passes, first point of contact & escalation, assisting with locker allocation, management of access & egress into the building, managing the entrance barriers (ANPR system).
- Mail Services: Delivering of Internal Mail, Franking of External Mail, Taking deliveries.
- Administration: Provide daily reporting on building usage, as well as participating in meetings as requested.
- Practical: Take part in First Aid Training and Fire Marshall Training.
Front Desk Duties:
- To provide a world-class, client-facing front of house service.
- To show a positive attitude, body language, and knowledge about the building and its surroundings.
- Promptly and efficiently deal with telephone calls in a welcoming positive manner.
- Monitor inbox, deal with incoming emails and other inquiries related to the building.
- Take and pass on accurate messages as required using multiple technology's (Email, MS Teams).
- Making sure that the reception area is clean and tidy at all times.
- Liaise with the Cleaning, Maintenance, Porterage regarding the health and safety of the building and others.
- Support visitors by assisting with any other visitor management requests.
- Issue passes to building users and visitors as required.
- Manage access and egress to the building (including managing the entrance barriers and ANPR system)
- Report any suspicious behaviour through the required channels and process.
Workplace Experience Duties:
- Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day.
- Embrace Host values.
- Carry out daily floor checks from 07:00 onwards to ensure all areas are ready for the day.
- Collaborating with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are reported in line with procedures.
- Manage stock control within the Copy Hubs
- Report health and safety hazards and raise jobs related to Maintenance / IT / Cleaning.
- Complete weekly / monthly tasks including stock checks, audits.
- Assist the Client with any daily requests and deal with them in a prompt manner.
- Help other team members if need.
- Uphold etiquettes of floor including Clear Desk Policy
Mail Duties
- Maintain contents of stationery cupboards
- In line with procedures provide courier service
- Deal with incoming / outgoing post / parcels
- Carry out Floor Walks to deliver/collect post from central hubs.
- Keep a track of outgoing letters / parcels.
- Collect and Store deliveries.
- Manage the process of unclaimed mail and report to Line Manager.
- Throughout the day provide mailroom service for the building users as required.
- Report any issues related to maintenance / cleaning.
- Respond to ad hoc requests.
- Help other team members if needed.
Meeting Room Experience :
- Provide a world-class customer service.
- Assisting clients with their inquiries.
- Making sure that IT equipment is in working condition by reporting issues promptly and owning until resolution.
- Ensuring that the client meeting rooms are kept tidy, clean and that all consumables are replenished when used. Collaborate with Cleaning Team.
- Manage Room set up / down as and when required.
- Fill in a daily check list related to maintenance and cleaning issues and report to Helpdesk.
- Help other team members if needed.
Communication Skills:
- Ability to comprehend and interpret instructions, short correspondence, and memos and task clarifying questions to ensure understanding.
- Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor / manager.
- Ability to effectively present information to an internal department and / or large groups of employees.
- Additional Skills:
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc.
- Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
- Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.
- Customer focussed - develop strong customer relationships by listening to and satisfying customer needs.
- Ability to establish clear, measurable goals, taking ownership of responsibilities and commitments.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
