Concierge

7 months ago

Crawley, United Kingdom Wilson James Full time

**BECOME**
**Be Part of Something Amazing. Join Wilson James**

As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Concierge based at Gatwick Airport.

**LIVE**
**What You Will Do** **as a Concierge**

Let's change the world and make a difference.

Being a Concierge, you will be responsible for leading day to day basis the operation and management of the employees assigned to the shift following operational, quality, legislative and Company guidelines. To ensure customers receive a positive, safe and enhancing experience whilst at Gatwick Airport. To operate in a customer facing manner and undertake regular planned tasks as well as reactive services where necessary.

If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

**Main Responsibilities**
- To communicate effectively between management and the teams on company, operational and training issues.
- Ensure Customer Care Agents are properly equipped with uniform and operational equipment escalating issues to OPM as appropriate.
- To initiate disciplinary action within the levels permitted in accordance with the procedure or recommend further action where appropriate.
- To support the operation where needed, including Buggy driving and other CCA duties, as directed by management team.
- To ensure you manage a team of Customer Care Agents to carry out their duties efficiently and competently.

**THRIVE**
**What You Can Expect From Us**

We aim to create a vibrant, inclusive, safe, and professional work environment that cultivates professional and personal growth. Our people are our greatest asset; we invest in you by offering you all the tools you need to succeed. In return, for your hard work, you will also receive:

- **_£12.53 hourly rate_**:

- **_5.6 weeks Annual leave entitlement_**:

- **_4 on 4 off shift pattern_**:

- Free Uniform
- Excellent training and development
- Great annual leave entitlement
- Auto enrolment pension scheme
- Death in service benefit
- As an employer of choice, we focus on wellbeing, training, and career progression.

**WIN**
**What We Expect of You**
- Computer literate
- Previous experience in a customer service/ Customer care environment
- Excellent communication skills with an empathic nature
- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure;
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- **Passionate**:

- At Wilson James, we look for people who have a genuine passion for customer service and want to make a difference. This kind of care and support cannot be taught in training, so we are looking for people who are dedicated to assisting passengers wherever possible.
- **Adaptable**:

- You must be versatile, confident and competent to work in different areas when required as well as flexible with shift patterns.
- **Approachable** - You should be the friendly face that our passengers seek out when they need assistance, and they should feel comfortable asking for help from our welcoming and approachable team.
- **Reliable - **Our expectations of punctuality and attendance are extremely high to uphold Wilson James' high standards of customer service, so turning up to work early and when required is essential.
- **Team player** - Teamwork is a critical aspect of our working operations. Ideally, you should be able to work co-operatively as part of a team, as well as independently, to ensure effective customer service is delivered.

**To work at any of our aviation sites, an airside pass is essential. We can provide this for you, so long as you have**:
**5 years Checkable background (including employment, self-employment, career gaps, benefits and education**

**Able to pass a colour-blind test

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