Customer Engagement Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom City & Guilds Full time

City & Guilds Training is a leading provider of electrical training courses in the UK, helping thousands of people gain valuable knowledge, experience and qualifications to pursue successful careers in the electrical industry. We are now seeking a Business Development Consultant to support our current operation.

The ideal candidate will have proven successful experience in a phone-based sales/customer service role and be able to demonstrate excellent customer service and sales skills, great telephone manner, and excellent communication skills to effectively manage customers remotely.

The role involves promoting our company brand and products over the phone, maintaining accurate records of all enquiries, sales and transactions using our CRM system, and carrying out general administration duties associated with the role.

In return, we offer a competitive salary of £25,000 plus a generous bonus, which can add an additional 20-35% to your salary, 25 days annual leave plus Christmas shutdown and bank holidays, opportunities for personal development and career progression, an Employee Assistance Programme (EAP), Later life planning 'Care Concierge' and Bereavement support, Coaching, and Enhanced pension.



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