Receptionist Host

2 months ago


Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

Job Summary

The Receptionist/Host is a key member of the Harwoods Ltd team, responsible for providing exceptional customer service and ensuring a seamless experience for visitors and customers.

Key Responsibilities

  • Ensure customers and visitors receive a warm welcome and are directed to the correct area.
  • Answer and manage all calls, both internal and external, in a timely and efficient manner.
  • Maintain a tidy and organized reception area, including the waiting area and kitchen.
  • Coordinate and handle all visitor arrivals, taking note of their business and paging staff as needed.
  • Establish and maintain a system to monitor the whereabouts of key staff at all times.
  • Ensure customer refreshments are stocked and available at all times.
  • Keep the customer waiting area clean and tidy, and clear of any clutter or debris.
  • Process all outgoing post in a timely and efficient manner.
  • Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.

Requirements

  • Smart appearance and a professional demeanor.
  • Competency in numeracy, literacy, and IT.
  • Previous experience in a customer-facing role is desirable.

About Harwoods Ltd

Harwoods Ltd is a values-led, family-owned automotive retail group that prioritizes customer experience and colleague engagement. Our values include:

  • We treasure our people and our customers.
  • We challenge ourselves to grow and improve.
  • We take responsibility and ownership.
  • We work together as one team.
  • We inject energy and fun into our work.

As a member of the Harwoods Ltd team, you will have the opportunity to work with a range of high-end automotive brands and contribute to a dynamic and fast-paced environment.



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