Receptionist Host
2 months ago
Job Summary
The Receptionist/Host is a key member of the Harwoods Ltd team, responsible for providing exceptional customer service and ensuring a seamless experience for visitors and customers.
Key Responsibilities
- Ensure customers and visitors receive a warm welcome and are directed to the correct area.
- Answer and manage all calls, both internal and external, in a timely and efficient manner.
- Maintain a tidy and organized reception area, including the waiting area and kitchen.
- Coordinate and handle all visitor arrivals, taking note of their business and paging staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Ensure customer refreshments are stocked and available at all times.
- Keep the customer waiting area clean and tidy, and clear of any clutter or debris.
- Process all outgoing post in a timely and efficient manner.
- Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Requirements
- Smart appearance and a professional demeanor.
- Competency in numeracy, literacy, and IT.
- Previous experience in a customer-facing role is desirable.
About Harwoods Ltd
Harwoods Ltd is a values-led, family-owned automotive retail group that prioritizes customer experience and colleague engagement. Our values include:
- We treasure our people and our customers.
- We challenge ourselves to grow and improve.
- We take responsibility and ownership.
- We work together as one team.
- We inject energy and fun into our work.
As a member of the Harwoods Ltd team, you will have the opportunity to work with a range of high-end automotive brands and contribute to a dynamic and fast-paced environment.
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