Operational Excellence Coordinator

6 days ago


Londonderry, United Kingdom Card Factory Full time

About the Role:

We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.

As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day. You will be as passionate about celebrating our customers' life moments as we are.

Key Responsibilities:

  1. Customer-centric leadership: Drive excellence in service and ensure a positive customer experience.
  2. Leadership and development: Demonstrate good leadership skills and develop a team culture that prioritizes customer satisfaction.
  3. Operational excellence: Maintain a positive forward-thinking approach and ensure the store is running efficiently.
  4. Performance analysis: Comfortable reviewing store performance data to inform business decisions.
  5. Commercial acumen: Commercially minded and able to drive sales growth.
  6. Team player: An engaging and enthusiastic team player who can motivate and inspire others.


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