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ICT Operations Coordinator

2 months ago

Londonderry Co Londonderry, United Kingdom Apple Recruitment Full time £15
ICT Operations Coordinator (Band 5)

HOURLY RATE:
£14.50 per hour, Monday to Friday, 9am to 5pm

We are currently seeking an ICT Operations Coordinator to join our dedicated ICT Support team. This role is essential in ensuring the provision of high-quality and efficient ICT services to various business functions.

The successful candidate will be responsible for addressing incidents and service requests, providing technical solutions to intricate issues across multiple ICT domains.

Key Responsibilities:
  • Deliver technical assistance for computer hardware, software, and peripherals.
  • Support communication networks with expert knowledge.
  • Assist in specific complex service development initiatives.
  • Conduct analysis, diagnosis, and resolution of incidents.
  • Perform site visits to manage installations, replacements, repairs, and collections of ICT and related equipment.
  • Oversee incidents and service requests, ensuring timely and appropriate escalation of issues and identification of underlying problems.
  • Maintain up-to-date operational documentation for the ICT services under your purview.
  • Participate in ICT audits (security, asset management, quality assurance, licensing, etc.) and investigate any non-compliance issues.
  • Adhere to all IT service management processes.
Qualifications:

The ideal candidate will possess:

  • A university degree in a computer science-related field or an equivalent recognized ICT professional qualification, along with one year of recent relevant experience.
  • An HND in a computer science-related discipline with two years of recent relevant experience.
  • A valid full driving license for use in the UK and access to a vehicle upon appointment. This requirement may be waived for applicants whose disabilities prevent driving but who have access to alternative approved transportation.
Skills:

We are looking for individuals who can:

  • Identify, gather, and analyze information from diverse sources to support decision-making and reporting.
  • Exhibit excellent proficiency in Microsoft Office applications, particularly Microsoft Word and Excel, for effective information display and reporting.
  • Demonstrate strong organizational skills with the ability to plan and manage activities efficiently to meet service delivery objectives.

Experience in delivering services to customers is essential. An ITIL foundation certificate is also preferred.

For further information, please ensure your CV includes your complete employment history, academic achievements, and personal contact details. We encourage you to explore our website or contact our office for more details.

Apple Recruitment Services operates as an Employment Agency in relation to this vacancy and is committed to being an Equal Opportunities Employer.