Technical Service Specialist
3 weeks ago
Position Overview
We are seeking two dedicated Service Analysts to contribute to the success of Oxford University Press. In this pivotal role, you will be instrumental in addressing technical challenges, offering insightful recommendations, and ensuring seamless service delivery. Effective collaboration with diverse teams and stakeholders is vital to fulfill and surpass client expectations.
Key Responsibilities:
- Assessing and prioritizing issues to ensure timely resolution
- Conducting thorough root cause analyses to identify underlying problems
- Utilizing tools such as ServiceNow and JIRA for issue tracking and management
- Participating in continuous improvement initiatives and sharing knowledge within the team
Essential Skills & Qualifications:
- Proactive approach with strong analytical and problem-solving capabilities
- Exceptional communication skills suitable for both technical and non-technical audiences
- Ability to effectively manage competing priorities
- Quick adaptability to new technologies and systems
- Collaborative mindset with resourcefulness in tackling challenges
Experience in the publishing sector is advantageous, and proficiency in Spanish is highly desirable for one of the roles. ITIL training will be provided following the completion of the probationary period.
Employee Benefits
At Oxford University Press, we prioritize work-life balance and offer a comprehensive benefits package, including 25 days of annual leave, pension contributions, savings plans, and travel discounts. We are committed to fostering a diverse and inclusive work environment with active employee networks.
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