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Customer Service Technical Support Specialist
2 months ago
Company Overview
TripAdvisor LLC is a leading travel technology company that powers the world's largest travel platform. Our mission is to help travelers make informed decisions and connect with the world's best travel experiences.
Job Summary
We are seeking a highly skilled Technical Support Advisor to join our team. As a Technical Support Advisor, you will be responsible for providing exceptional customer service and technical support to our customers. You will be the primary point of contact for customers experiencing technical issues with our platform.
Key Responsibilities
- Technical Support
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot technical issues and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Customer Service
- Provide exceptional customer service and support to customers.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer complaints and issues.
- Communication
- Communicate effectively with customers and internal teams to resolve technical issues and customer complaints.
- Provide clear and concise information to customers regarding technical issues and resolutions.
Requirements
- Technical Skills
- Basic knowledge of CSS, HTML, and website CMS tools.
- Familiarity with technical troubleshooting and problem-solving.
- Customer Service Skills
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Language Skills
- Fluency in English and Italian (written and spoken).
What We Offer
Competitive salary and performance-based quarterly bonus.
Hybrid workflow with 2 days of office presence.
Comprehensive benefits package, including well-being, health, dental, and many more.
Generous vacation and paid time off policy.
Opportunities for professional growth and development within a rapidly expanding organization.
Collaborative and supportive work environment, with a team of dedicated professionals.
