Technical Customer Service Representative
3 weeks ago
We are seeking a skilled Technical Customer Service Advisor to join our team at Bókun, a leading business management software for the travel industry. As a Technical Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Your Key Responsibilities- Handle customer inquiries via email, chat, or phone, providing prompt and professional support.
- Troubleshoot technical issues, identifying root causes and implementing solutions to resolve customer problems.
- Collaborate with internal teams to resolve complex issues, ensuring timely and effective resolution.
- Document troubleshooting steps and resolutions, maintaining accurate and detailed records.
- Escalate issues to senior support teams as necessary, ensuring seamless handover and resolution.
- 1-3 years of experience in customer service, preferably in the B2B sector.
- Proven problem-solving skills, with ability to analyze and resolve complex technical issues.
- Basic knowledge of CSS, HTML, and website CMS tools.
- Excellent communication and interpersonal skills, with ability to work effectively with customers and internal teams.
- Fluency in Italian and English, with ability to communicate effectively in both languages.
- Competitive salary and quarterly performance-based bonuses.
- Hybrid work arrangement, with 2 days of office presence.
- Comprehensive benefits package, including well-being, health, and dental insurance.
- Generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organization.
Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences. Our vision is to power the travel experience industry, driving more bookings for operators and connecting new channels. Our platform acts as a booking engine, inventory channel manager, price management tool, and more.
We are proud to be a part of the Tripadvisor family, a leading travel site that enables travelers to unleash the full potential of every trip. With over a billion reviews and opinions, Tripadvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do, and where to eat.
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Bloomsbury Publishing Plc Full timeCustomer Service RepresentativeBloomsbury Publishing Plc is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProcess all orders and customer inquiries in a timely and efficient...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Nuffield Health Full timeCustomer Service RepresentativeNuffield Health is seeking a skilled Customer Service Representative to provide vital support to our patients and customers. As a key member of our team, you will be responsible for handling customer enquiries, supplying information about our services, and ensuring all requirements are met effectively.Key...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom ProPivotal Staffing Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at ProPivotal Staffing. As a Customer Service Representative, you will be responsible for addressing customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience.Key Responsibilities:Address customer...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Chartwells - Universities Full timeWe're seeking a Customer Service Representative to deliver exceptional customer service within a university campus for our Universities sector on a full-time basis. As a key member of our team, you'll contribute to a passionate and friendly environment, working in a fast-paced environment.You'll be the face of our business, serving customers, ensuring they...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Bloomsbury Publishing Plc Full timeKey Responsibilities:Process all orders in SAMS/SalesForce.com, including setting up opportunities and accounts on both systems.Act as a liaison between customers and internal departments, resolving emerging issues and ensuring high levels of customer satisfaction.Provide technical support and respond to customer inquiries in a timely and efficient...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Nuffield Health Full timeCustomer Service RepresentativeNuffield Health is seeking a Customer Service Representative to provide vital support and forge strong relationships with patients and customers.Key Responsibilities:Handle customer enquiries via telephone and website, supplying customers with information about hospital services.Communicate with customers over the telephone and...
-
Customer Service Representative
2 weeks ago
Oxford, Oxfordshire, United Kingdom B&Q Full timeAbout the RoleJob SummaryWe are seeking a Customer Service Representative to join our team at B&Q Oxford. As a Customer Service Representative, you will be responsible for delivering exceptional customer service at the tills, providing a warm and welcoming experience for our customers.Key ResponsibilitiesCustomer ServiceWorking with the TeamRequirementsKey...
-
Customer Service Representative
2 weeks ago
Oxford, Oxfordshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeWelcome Break, a leading hospitality and service provider, is seeking a Customer Service Representative to join our diverse team across various sites and brands, providing exceptional customer experience with a positive attitude and can-do approach.Key Responsibilities:Deliver exceptional customer service with a positive...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Entain Full timeCustomer Service Representative Job DescriptionAt Entain, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide outstanding customer service and support...
-
Customer Service Representative Position
3 weeks ago
Oxford, Oxfordshire, United Kingdom Brook Street NMR Full timeCustomer Service Representative Role:At our company, we are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. This is a fantastic opportunity to develop your customer service skills and...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Welcome Break Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Welcome Break. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our guests.Key Responsibilities:Provide excellent customer service to our guestsWork as part of a world-class team to deliver...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Metro Bank Full timeJob Summary:Metro Bank is seeking a skilled Banking Representative to join our team. As a Banking Representative, you will be at the forefront of customer interactions, providing exceptional service and offering personalized products and services to meet the needs of our customers.Key Responsibilities:Deliver outstanding customer experiences in a fast-paced...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to...
-
Customer Service Representative
15 hours ago
Oxford, Oxfordshire, United Kingdom Gourmet Burger Kitchen Full timeGourmet Burger Kitchen is seeking a Customer Service Representative to join our Front of House team.The ideal candidate will have a passion for delivering outstanding customer service and a love for working in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing warm welcomes to every guest, taking orders,...
-
Customer Service Representative
20 hours ago
Oxford, Oxfordshire, United Kingdom Tesco Full timeAbout the RoleAs a Customer Service Representative at Tesco, you will be the face of our brand, providing exceptional customer service and ensuring that our customers leave the store feeling satisfied and valued.SalaryThe estimated salary for this role is around £13,500-£16,500 per annum, depending on location and experience. This includes an additional...
-
Customer Service Representative
3 weeks ago
Oxford, Oxfordshire, United Kingdom Flight Club Full timeAbout Our TeamWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Flight Club in Oxford. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.The RoleWe are looking for someone who is passionate about...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Decathlon Full timeUnlock Your Potential in Sports RetailAs a Customer Service Representative at Decathlon, you'll be the face of our brand, providing exceptional care to our customers in-store and online. Your passion for sports will shine through as you share your knowledge and expertise to help customers find the perfect products for their needs.Key Responsibilities:Provide...
-
Customer Service Representative
1 month ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and resolving queries.Working closely with other departments to ensure customer satisfaction.Assisting with administrative...
-
Customer Service Representative
2 weeks ago
Oxford, Oxfordshire, United Kingdom Chartwells - Universities Full timeWe are seeking a Customer Service Assistant who will be the face of our business, delivering exceptional customer service within a university campus for our Universities sector on a full-time basis. As part of our passionate and friendly team, you will work in a fast-paced environment and contribute to a culture that values pride in our food, our people, and...
-
Customer Service Representative
4 weeks ago
Oxford, Oxfordshire, United Kingdom Decathlon Full timeUnlock Your Potential in Customer ServiceAre you passionate about sports and delivering exceptional customer experiences? Do you thrive in fast-paced retail environments? As a Customer Service Representative at Decathlon, you'll be the face of our brand, providing top-notch service to customers in-store and online.Key Responsibilities:Provide personalized...