Customer Service Representative
4 weeks ago
Key Responsibilities:
- Process all orders in SAMS/SalesForce.com, including setting up opportunities and accounts on both systems.
- Act as a liaison between customers and internal departments, resolving emerging issues and ensuring high levels of customer satisfaction.
- Provide technical support and respond to customer inquiries in a timely and efficient manner.
- Work with school partners to raise monthly invoices for shared customers and set up access for products via requests from editorial and marketing teams.
- Provide MARC record updates to customers as needed and answer queries received via the general online product inbox.
- Deal with all queries as the first point of contact for "Contact Us" forms from digital platforms.
- Provide administrative support, including ensuring information is correct and up-to-date on internal systems.
- Liaise with customers on license agreements, sometimes coordinating with third-party partners.
Requirements:
- Demonstrated experience in customer service and attention to detail.
- Strong problem-solving abilities and excellent verbal and written communication skills.
- Familiarity with a CRM, preferably SalesForce.com, and Excel.
About the Role:
Bloomsbury Publishing Plc is a leading independent publishing house, and this role is an exciting opportunity to join our customer-facing team. As a Customer Service Representative, you will play a crucial role in ensuring high levels of customer satisfaction and reflecting well on the Bloomsbury brand.
What We Offer:
Bloomsbury Publishing Plc is an equal opportunities employer and welcomes applications from all sections of the community. We are willing to make any reasonable adjustments throughout the recruitment process. Please flag to the recruitment team if required.
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