Technical Customer Service Specialist
4 weeks ago
As a Technical Customer Service Advisor at Tripadvisor, you will play a crucial part in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Your Key Responsibilities
- Handle English and Italian customer inquiries via email, phone, or chat, adhering to company policies.
- Troubleshoot complex technical issues, identifying root causes and finding resolutions.
- Collaborate with internal teams to resolve support escalations and improve overall customer satisfaction.
- Document troubleshooting processes and maintain accurate records.
- Act as an internal escalation point for Tier 1 support issues.
- Meet monthly performance goals, including response time, quality scores, and customer satisfaction metrics.
Requirements
- 1-3 years of experience in a customer service role with technical skills and troubleshooting expertise.
- Proven problem-solving skills, with the ability to apply analytical and investigative techniques to resolve customer issues creatively.
- Basic knowledge of CSS, HTML, and website CMS tools.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Fluency in English and Italian, both written and spoken.
What We Offer
- Competitive salary and quarterly performance-based bonuses.
- Hybrid work arrangement with 2 days of office presence.
- Comprehensive benefits package, including well-being, health, dental, and more.
- Generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organization.
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