Technical Field Services Specialist

23 hours ago

Oxford, Oxfordshire, United Kingdom Virgin Media O2 Full time
Compensation and Benefits

We offer a competitive salary of £29,000, with the potential to earn up to £36,200 per year.

In addition to your salary, you will also receive £2,500 in performance-based commission and a company van.

Our comprehensive benefits package includes:

  • 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations, including neonatal leave, excellent maternity & paternity policies, and carers leave
About the Role

We are seeking a highly motivated and customer-focused Technical Field Services Specialist to join our team in Oxford.

As a Technical Field Services Specialist, you will be responsible for installing, maintaining, and repairing equipment and fixtures in customers' homes.

You will work independently, using your problem-solving skills to diagnose and resolve technical issues efficiently.

Your excellent communication skills will enable you to build strong relationships with customers, providing them with exceptional service and support.

Requirements

To succeed in this role, you will need:

  • An organised approach to your work, with a focus on delivering high-quality results
  • An enthusiastic and empathetic attitude towards customers, with a commitment to providing excellent service
  • Strong problem-solving skills, with the ability to think critically and creatively
  • The ability to work comfortably at heights and in varying weather conditions
About Us

Virgin Media O2 is a leading telecommunications company that offers a wide range of services, including broadband, mobile, and TV.

We are committed to delivering exceptional customer experiences, and we believe that our people are the key to our success.

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

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