Customer Service Technical Support Specialist

6 days ago


Oxford, Oxfordshire, United Kingdom Tripadvisor Full time
About the Role

We are seeking a highly skilled Technical Customer Service Advisor to join our team at Tripadvisor. As a Technical Customer Service Advisor, you will play a critical role in providing exceptional customer support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Handle customer inquiries and technical issues via email, phone, or chat, providing timely and accurate resolutions.
  • Troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services, staying up-to-date with the latest features and technologies.
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
  • Work closely with the development team to identify and report technical issues, providing detailed bug reports and feedback.
  • Contribute to the development of knowledge base articles and other support resources, ensuring accurate and up-to-date information.
Requirements
  • 1-3 years of experience in a customer service or technical support role, preferably in the B2B sector.
  • Proven problem-solving skills, with the ability to analyze complex technical issues and implement effective solutions.
  • Basic knowledge of CSS, HTML, and website CMS tools.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers.
  • Fluency in English and Italian, with the ability to communicate effectively in both languages.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Availability to work shift patterns, including some weekends.
What We Offer
  • Competitive salary and performance-based quarterly bonus.
  • Hybrid workflow with 2 days of office presence.
  • Comprehensive benefits package, including well-being, health, dental, and many more.
  • Generous vacation and paid time off policy.
  • Opportunities for professional growth and development within a rapidly expanding organization.
  • Collaborative and supportive work environment, with a team of dedicated professionals.


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