Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our clients through exceptional communication and problem-solving skills.
Key Responsibilities:
- Provide first-line support to customers via phone, addressing their queries and concerns in a timely and professional manner.
- Assist customers with subscription-related issues, including payment and renewal processes.
- Make outbound calls to customers to offer support and guidance throughout the registration and onboarding process.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
- Previous experience in outbound calling or telephone work, with a proven track record of success in customer-facing roles.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading recruitment agency, with a strong reputation for excellence in the industry.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
About Us:
Hays Specialist Recruitment Limited is a leading recruitment agency, specializing in the provision of temporary and permanent staffing solutions to businesses across a range of industries. We are committed to delivering exceptional service to our clients and candidates, and to building long-term relationships based on trust and mutual respect.
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