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Customer Service Representative

2 months ago

Oxford, Oxfordshire, United Kingdom Reed Full time
About the Role

We are seeking a highly motivated and organized Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information to resolve their issues.
  • Case Management: Manage a high volume of customer cases, ensuring that all issues are resolved efficiently and effectively.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, using problem-solving skills and knowledge of company policies and procedures.
  • Training and Development: Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date with company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and strong problem-solving skills.
  • Certifications: Customer service certification or equivalent required.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package to our employees.
  • Opportunities for Growth: We offer opportunities for growth and development within the company.
  • Collaborative Environment: We have a collaborative and dynamic work environment that encourages teamwork and innovation.