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Customer Service Representative
2 months ago
We are seeking a proactive and personable Customer Service Representative to join our client's EMEA Customer Service team for a 12-month maternity cover. In this role, you will deliver exceptional support to our client's customers and collaborate with internal teams to ensure seamless service.
Key Responsibilities:
- Manage customer relationships within the EMEA region.
- Liaise with the Regional Commercial team to understand customer needs.
- Respond to customer inquiries and provide timely resolutions.
- Support internal teams, including Sales, Technical Support, Logistics, and more.
- Ensure customer satisfaction and meet service key performance indicators (KPIs).
- Take on ad-hoc projects as needed to drive business growth.
Requirements:
- A degree in any field.
- Intermediate skills in Microsoft Office and email management.
- Excellent communication skills, with confidence in phone interactions.
- Strong organizational and prioritization skills.
- Fluency in Italian is a plus.
About Bond Williams:
Bond Williams is a dynamic recruitment agency that specializes in placing top talent in the life sciences industry. We are committed to providing exceptional service to our clients and candidates alike.
