Current jobs related to Customer Service Technical Support Specialist - Oxford, Oxfordshire - Tripadvisor
-
Technical Service Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionAs a Technical Service Specialist, you will be responsible for providing specialist training, long term job security, and plenty of overtime to boost your career.OxfordshireKey Responsibilities:Carry out technical tasks and projectsProvide technical support and guidanceDevelop and maintain technical skillsRequirements:Multi-skilled engineer...
-
Technical Service Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob OpportunityTechnical Service Specialist / Multi-Skilled Engineer£40,000 - £45,000 + PLC Training + Profit Share Scheme + Progression + Overtime + Excellent BenefitsWe are seeking a highly skilled and experienced Technical Service Specialist to join our team. As a key member of our engineering team, you will be responsible for providing technical...
-
IT Support Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Limited Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Get Support IT Services Limited. As an IT Support Specialist, you will be responsible for providing first-class customer service and support to our clients.Main ResponsibilitiesProvide technical support to clients via phone, email, and on-site visitsInstall, configure, and...
-
Technical Service Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Ricoh Full timeJob SummaryRicoh is seeking a skilled Technical Service Specialist to join our team. As a Technical Service Specialist, you will be responsible for providing technical service to customers, including installation, maintenance, and repair of our flagship products.Key ResponsibilitiesProvide technical service to customers, including installation, maintenance,...
-
Technical Customer Service Specialist
1 week ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout the RoleAs a Technical Customer Service Advisor at Tripadvisor, you will play a crucial part in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively. Your Key ResponsibilitiesHandle English and Italian...
-
Technical Customer Service Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout the RoleBókun, a business management software for tour operators, is seeking a Technical Customer Service Advisor to join their team. As a key member of the customer support team, you will be responsible for troubleshooting technical issues, investigating complex cases, and delivering high-level customer satisfaction.Your Key ResponsibilitiesHandle...
-
Technical Support Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Purely Recruitment Solutions Full timeWe are seeking a skilled Technical Support Specialist to join our client based in Oxfordshire. As a key member of our customer support team, you will be responsible for conducting software training sessions to our end-user customers both online and in person.This is a full-time, hybrid role that involves visiting customers at their premises to install and...
-
Technical Support Specialist
3 days ago
Oxford, Oxfordshire, United Kingdom Oxford Instruments Plc Full timeWe are seeking a skilled Technical Support Specialist to join our team at Oxford Instruments Plc. As a key member of our NanoScience team, you will be responsible for the installation, service, and repair of our products at customer sites throughout Europe and beyond. The OpportunityIn this role, you will provide expert technical support to our customers,...
-
Technical Support Professional
2 months ago
Oxford, Oxfordshire, United Kingdom Universal Business Team Full timeJob Title: Service Delivery SpecialistAbout the Role:We are seeking a highly skilled Service Delivery Specialist to join our team at Universal Business Team. As a Service Delivery Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support: Provide expert technical...
-
Technical Customer Service Representative
4 days ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout the RoleWe are seeking a skilled Technical Customer Service Advisor to join our team at Bókun, a leading business management software for the travel industry. As a Technical Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and...
-
Technical Service Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £35,000 - £45,000beBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...
-
IT Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.Key ResponsibilitiesLead project delivery and ensure smooth operation of...
-
IT Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.Key ResponsibilitiesLead project delivery and ensure smooth operation of...
-
IT Support Specialist
2 months ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.Key ResponsibilitiesLead project delivery and ensure smooth operation of...
-
IT Support Specialist
2 months ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.Key ResponsibilitiesLead project delivery and ensure smooth operation of...
-
IT Support Specialist
3 weeks ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Limited Full timeGet Support IT Services Limited is seeking a skilled IT Support Technician to provide exceptional customer service and support to our clients. **Key Responsibilities:** * Provide first-class customer service and support to clients * Implement solutions to technical issues * Document actions and findings * Communicate with clients throughout the process *...
-
Field Service Engineer
2 months ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Opportunity with Rise Technical Recruitment LimitedJob Title: Field Service EngineerLocation: South/South East EnglandSalary: £36,000 - £38,500Job Type: Full-timeHours: Monday to Friday (40 Hours Per Week)Benefits:Local patch covering South/South East EnglandOvertimeTrainingCompany vanCompany benefitsPensionAbout the Role:We are seeking a skilled Field...
-
Field Service Engineer
2 months ago
Oxford, Oxfordshire, United Kingdom Rise Technical Recruitment Limited Full timeJob Opportunity with Rise Technical Recruitment LimitedJob Title: Field Service EngineerLocation: South/South East EnglandSalary: £36,000 - £38,500Job Type: Full-timeHours: Monday to Friday (40 Hours Per Week)Benefits:Local patch covering South/South East EnglandOvertimeTrainingCompany vanCompany benefitsPensionAbout the Role:We are seeking a skilled Field...
-
IT Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.Key ResponsibilitiesLead project delivery and ensure smooth operation of...
-
IT Support Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.Key ResponsibilitiesLead project delivery and ensure smooth operation of...
Customer Service Technical Support Specialist
2 months ago
About Bókun
Bókun is a business management software company that specializes in providing solutions for suppliers of tours, attractions, and experiences worldwide. Its vision is to empower the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to their platform while optimizing supplier operations with new tools and services to support business growth.
What you'll do:
As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Using all available knowledge tools and resources to achieve the defined monthly goals, you will be required to quickly diagnose and triage issues, resolve incidents, and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.
Your key responsibilities will include:
- Handle English & Italian customer inquiries according to company policy.
- Troubleshoot incoming issues, identify root causes, and find a path to resolution.
- Research and resolve internal (Tier 1) and external user-reported issues related to the product. Gather data, test, and replicate problems. Raise detailed bug tickets for the development team where necessary and proactively follow up on the tickets.
- Ensure excellent troubleshooting documentation.
- Act as an internal escalation route for all Tier 1 support issues.
- Collaborate with technical teams to help with support escalations.
- Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics).
The ideal person for this role will be:
- 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector).
- A problem-solving character with the ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.
- A basic knowledge of CSS, HTML, and website CMS tools.
- A customer-oriented, enthusiastic, courteous, assertive, and motivated individual who is able to take charge of both customer engagement and problem resolution.
- A team player who is positive, friendly, and has a can-do attitude towards staff and customers.
- Confident and competent in handling complaints, mediation, and troubleshooting technical issues.
- Fluency in Italian and English, both written and spoken.
- Ability to multitask in a fast-paced environment, identifying next steps and executing them diligently.
- Ability to work shift patterns, including some weekends.
What We Offer:
- A competitive salary and performance-based quarterly bonus.
- A hybrid workflow with 2 days of office presence.
- A comprehensive benefits package, including well-being, health, dental, and many more.
- A generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organization.
- A collaborative and supportive work environment, with a team of dedicated professionals.
- The chance to make a real impact in the travel and tourism industry.
