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Technical Service Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

Position Overview

We are seeking two dedicated Service Analysts to enhance our operations at Oxford University Press. In this role, you will be instrumental in addressing technical challenges, offering strategic insights, and ensuring efficient service delivery. Effective collaboration with diverse teams and stakeholders is vital to fulfill and surpass client expectations.

Key Responsibilities:

  • Assessing and prioritizing technical issues
  • Conducting root cause investigations
  • Managing defect prioritization
  • Utilizing platforms such as ServiceNow and JIRA
  • Engaging in continuous improvement initiatives and knowledge sharing

Required Skills & Qualifications:

  • Strong analytical and problem-solving capabilities
  • Exceptional communication skills for both technical and non-technical audiences
  • Proficient in managing multiple priorities
  • Quick to learn and adapt to new technologies
  • Collaborative and resourceful in team settings

Experience in the publishing sector is advantageous, and proficiency in Spanish is highly desirable for one of the roles. ITIL training will be available following the initial probation period.

Benefits Offered

At Oxford University Press, we prioritize a healthy work-life balance and provide a comprehensive benefits package that includes 25 days of annual leave, pension contributions, savings programs, and travel discounts. We are committed to fostering a diverse and inclusive workplace with active employee networks.