Technical Service Specialist
2 months ago
About the Role
We are seeking a skilled Field Service Technician to join our team at Ricoh. As a Field Service Technician, you will be responsible for providing technical service to customers, including installation, maintenance, and repair of our flagship products.
Key Responsibilities
- Provide technical service to customers, ensuring they receive a satisfactory service in line with agreed service level agreements.
- Maximise revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
- Manage and control vehicle/site stock to improve first-time fix levels to customers and minimise stock losses and product downtime.
- Work on a rotating shift pattern, including days, evenings, and weekends, including bank holidays.
- Work well within a close team environment, including the customer.
- Work under pressure to agreed timescales.
Requirements
- Excellent knowledge of electrical/mechanical engineering.
- Experience with high-end Commercial Print customers.
- Experience with high-end Cutsheet products and/or Ink Jet based solutions.
- Good product knowledge, including pre/post equipment.
- Proven fault-finding technique.
- IT literate.
- Excellent interpersonal and customer handling skills.
- Excellent knowledge of Company Service procedures.
What We Offer
- A competitive package with solid basic, strong bonus, and company benefits, including a company car/car allowance (role-specific), cycle to work scheme, and more.
- Opportunity to join a global company.
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