Patient Services Coordinator

3 weeks ago

Ilford, Greater London, United Kingdom Fencepiece Road Medical Centre Full time

Position Overview

We are seeking to enhance our team at Fencepiece Road Medical Centre and offer exciting opportunities for the right candidate. We are in search of a compassionate, diligent, and friendly individual who embodies the empathetic ethos of NHS care necessary to deliver the healthcare our patients deserve.

Currently, we require 2 motivated part-time Patient Services Coordinators to join our dynamic, busy, and diverse practice. Candidates should possess a minimum of 6 months experience with the EMIS system.

Key Responsibilities

The role of Patient Services Coordinator encompasses a variety of tasks, including:

  • Welcoming and assisting patients upon arrival.
  • Managing incoming calls and addressing inquiries or redirecting them as necessary.
  • Processing home visit requests.
  • Scheduling appointments using the EMIS appointment system.
  • Creating new and follow-up appointments.
  • Performing general reception duties.
  • Organizing medical records, correspondence, and test results.
  • Scanning documents into the clinical system in accordance with practice protocols.
  • Opening and distributing mail appropriately, ensuring confidential items are left unopened for the doctor or practice manager.
  • Maintaining accurate records for new patients.
  • Preparing computerized acute/repeat prescriptions following established protocols.
  • Assisting with data collection for QOF, audits, and enhanced services as needed.
  • Utilizing Accrx to communicate with patients regarding messages, reminders, and general information while ensuring confidentiality.
  • Ensuring treatment and consultation rooms are securely locked after each session.
  • Preparing the doctors' rooms for use at the start of each surgery.
  • Keeping the waiting area tidy after clinics.
  • Adhering to the Clean Desk policy.
  • Maintaining supply levels of stationery in reception and treatment areas.
  • Typing hospital referral letters in the absence of the practice secretary.
  • Reading and coding clinical documents as per agreed protocols.
  • Upholding confidentiality at all times.
  • Providing relief cover for colleagues when necessary and demonstrating flexibility during periods of absence.
  • Complying with existing procedures and protocols, as well as health and safety regulations.
  • Acting as a keyholder with responsibilities for opening and securing the premises as required.
  • Participating in relevant training as needed for the role.
  • Reporting incidents and health & safety hazards promptly.
  • Maintaining cleanliness and hygiene in work areas, following appropriate infection control procedures.
  • Completing periodic infection control training.
  • Adhering to national standards of infection control and good practice guidelines.
  • Using Personal Protective Equipment (PPE) correctly and advising others on its appropriate use.
  • Ensuring compliance with the practice's complaints policy.

Equal Opportunities

We are an equal opportunities employer, and all staff are required to comply with the no smoking policy and the dress code.

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