Technical Assistance Representative

3 weeks ago


Carlisle, Cumbria, United Kingdom Grain Full time
Join Our Team as a Technical Support Advisor

At Grain, a prominent provider in the broadband sector, we are seeking enthusiastic individuals to become part of our dedicated team of Technical Support Advisors. In this role, you will be immersed in a dynamic and supportive work environment, where your primary responsibility will be to deliver exceptional technical assistance to both residential and business clients.

Your day-to-day tasks will involve:

  • Troubleshooting: Addressing user issues with a focus on empathy and efficiency to ensure high levels of customer satisfaction.
  • Technical Expertise: Leveraging your knowledge in operating systems, networking, and broadband technologies to resolve customer inquiries.
  • Flexible Scheduling: Working adaptable hours as part of a rotating schedule to meet the needs of our clients.

As a valued member of our team, you will enjoy a range of employee benefits, including:

  • Competitive Salary: Receive a remuneration package that reflects your skills and contributions.
  • Pension Contributions: Secure your future with our pension plan.
  • Life Insurance: Gain peace of mind with our comprehensive life insurance coverage.

Be a part of a company that is transforming broadband connectivity across the UK. We look forward to welcoming you to the Grain family.


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