Client Success Consultant

3 weeks ago

London, Greater London, United Kingdom Vixio Regulatory Intelligence Full time
Job Overview

Client Success Consultant

Company:

VIXIO Regulatory Intelligence delivers unparalleled insights, leading research, and expert analysis from the forefront of the global digital payments sector. Our dedicated team of legal professionals and analysts equips clients with the intelligence necessary for strategic decision-making, regulatory compliance, risk assessments, and thorough due diligence.

Position Summary:

As a vital member of our team, the Client Success Consultant will play a key role in our customer-focused strategy, collaborating closely with clients to comprehend their distinct requirements and goals within the payments landscape. The ability to extract insights and pinpoint opportunities to elevate their experience will be crucial in fostering their success. A collaborative spirit is essential, as this role involves working alongside various internal teams, including Sales, Marketing, and Product, to ensure cohesive execution of value-oriented initiatives.

Key Responsibilities:

  • Build and maintain robust relationships with clients, serving as a trusted advisor and facilitating value-driven discussions.
  • Identify and pursue opportunities for account growth, including upselling and cross-selling, tailored to customer needs and usage trends.
  • Partner with internal departments to devise and implement strategies aimed at boosting client satisfaction and loyalty.
  • Oversee client onboarding processes and conduct regular business evaluations to monitor client progress, highlight areas for enhancement, and provide customized recommendations.
  • Act as a subject matter expert on our product suite, effectively articulating their benefits to clients.
  • Remain informed about industry trends and regulatory changes to proactively meet client demands.

Qualifications:

  • Demonstrated experience in a client-facing role, ideally within the financial services, gaming, or regulatory sectors.
  • Proven success in driving customer satisfaction, retention, and revenue growth.
  • Outstanding communication and presentation abilities, with a knack for influencing and engaging stakeholders at all levels.
  • Analytical mindset, capable of utilizing data to inform decisions and achieve measurable outcomes.
  • A genuine passion for delivering exceptional client experiences and a keen interest in the regulatory intelligence domain.
  • A degree in Business, Finance, or a related discipline (advanced degree preferred).

Employee Benefits:

- Hybrid Work Model (2-3 days in the office)

- Flexible Work Hours

- 20 Days of Remote Work Opportunities

- Pension Plan

- Health Coverage

- Cycle to Work Initiative

- Dental Care

- Mental Health Support Services

Our Core Principles:

We are committed to fostering a diverse workplace where collaboration flourishes, selflessness is valued, integrity is paramount, and open-mindedness is encouraged.

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