Client Success Consultant

4 weeks ago

London, Greater London, United Kingdom Datasite Full time
Job Overview:

Position Summary:

As a key player in our organization, you will be instrumental in cultivating robust connections with our clientele. Your main focus will be to actively interact with clients, offering training, advisory services, and support to guarantee the effective use of our offerings. Collaborating closely with internal teams, you will be vital in enhancing the value of Datasite and promoting feature utilization.

Core Responsibilities:

  • Client Communication: Proactively reach out to clients to identify their requirements, resolve issues, and ensure their complete satisfaction.
  • Feature Promotion: During client interactions, advocate for the adoption of new features and functionalities, improving the overall client experience.
  • Training and Advisory: Analyze client history and product usage to prepare for delivering hands-on training sessions and advisory services, ensuring clients are knowledgeable about best practices for utilizing our offerings effectively.
  • Issue Management: Serve as a liaison between clients and internal teams to swiftly address and resolve any challenges, ensuring a seamless and positive customer experience.
  • Product Expertise: Keep updated on product enhancements, updates, and new features, becoming a subject matter expert to effectively support and educate clients.
  • Performance Metrics: Achieve or surpass key performance indicators related to business objectives.
  • Market Awareness: Stay informed about industry trends and expand knowledge of relevant market segments to inform client engagement strategies.
  • Feedback Gathering: Collect client feedback and insights to relay internally, contributing to the ongoing enhancement of our products and services.
  • Documentation Maintenance: Develop and maintain documentation related to best practices, training resources, and FAQs for client reference.

Essential Qualifications:

  • Innovative Problem Solving: Bring a creative and resourceful approach to addressing challenges, navigating obstacles with a solution-focused mindset.
  • Effective Time Management: Skilled in managing time efficiently, handling multiple projects at various stages of their lifecycle. Demonstrate high accountability and organizational skills to manage workloads, assist team members, and adapt as necessary.
  • Self-Driven: Exhibit self-motivation and proactivity, adjusting to varying paces and urgencies within a dynamic work environment.
  • Communication Proficiency: Exceptional communication and presentation skills, particularly in conveying technical concepts in an accessible manner for non-technical audiences. Maintain an assertive, collaborative, clear, and engaging communication style.
  • Consultative Approach: Motivated by consultative support, relationship building, and a commitment to enhancing efficiency.
  • Client Needs Assessment: Excellent listening skills, capable of quickly understanding client needs and adapting accordingly, delivering high-quality sessions throughout the project lifecycle.
  • Product Advocacy: Passionate about acting as a Datasite product ambassador, seeking opportunities to highlight feature benefits and value to clients.

As a global entity, Datasite recognizes that diverse perspectives are crucial to our success. We are dedicated to maintaining a diverse workforce to serve our clients worldwide. Datasite is an equal opportunity employer (EEO) and promotes the principles of EEO through Affirmative Action.

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