Client Success Consultant

4 weeks ago

London, Greater London, United Kingdom Similarweb Full time

What is the role of a Client Success Consultant at Similarweb?

At Similarweb, we empower businesses of all sizes across various sectors to achieve their specific objectives using our comprehensive data solutions. To maximize the value our clients derive from our platform, we require professionals who possess deep industry knowledge. As a Client Success Consultant, you will leverage your expertise to ensure our clients continuously benefit from Similarweb's offerings. You will collaborate closely with Strategic Sales and Account Managers to craft and implement strategies tailored to meet unique customer requirements.

Key Responsibilities:

  • Serve as the main contact for all users within your designated accounts.
  • Act as a trusted advisor, guiding customers through their journey with the Similarweb platform, from initial interest to active engagement.
  • Proactively identify potential risks of account churn and implement strategies to enhance customer retention and satisfaction.
  • Develop comprehensive knowledge of all Similarweb products to support both pre-sale and post-sale activities.
  • Create and execute customer success plans aimed at increasing product adoption, advocacy, and account growth.
  • Design and present insightful materials, including presentations, emails, workshops, and webinars, to demonstrate ROI and encourage the use of our solutions in achieving client goals.

This position is ideal for individuals who possess:

  • 4-5 years of relevant experience in agencies, digital marketing, or customer success.
  • Fluency in French as a native language.
  • Strong understanding of digital marketing and current trends in the online landscape.
  • Experience in creating high-quality client-facing materials that drive significant business outcomes.
  • A commitment to customer satisfaction and a passion for fostering customer success.
  • Excellent analytical and problem-solving abilities.
  • A proactive, ownership-driven mindset with a focus on building relationships.
  • Comfort in a fast-paced environment with multiple projects and tight deadlines.
  • Proficiency in English.

Why you will appreciate working at Similarweb:

Passion for the product: Our employees are enthusiastic about the product they work with. When asked why they chose Similarweb, a significant majority cited their admiration for our platform. Imagine the excitement of working with a leading digital intelligence solution.

Encouragement for innovation: We promote open communication and empower our team members to share their ideas. You will have access to the resources necessary to take initiative and drive meaningful changes within the organization.

Attractive perks and benefits: We prioritize your well-being by offering competitive compensation packages. Our community-focused culture includes regular team events and social gatherings.

Career growth opportunities: Whether you aspire to advance to a leadership role or explore different departments, we provide the tools and opportunities for professional development, including personalized coaching and ongoing learning resources.

Commitment to diversity: We aim to create a workplace that reflects the diverse communities we serve, where everyone feels empowered to bring their authentic selves to work. Our culture of inclusivity and respect enhances our ability to understand and serve our clients in an increasingly global and diverse environment.

Your application and related information will be handled in accordance with our Applicant Privacy Policy.

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