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Client Success Consultant
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at With Intelligence. As a key member of our support team, you will be responsible for providing exceptional technical support and consulting services to our clients who utilize our FolioMetrics platform.
Key Responsibilities:
- Provide technical support and troubleshooting services to clients via phone, email, and in-person meetings.
- Collaborate with internal teams, such as product management and development, to communicate client feedback and contribute to product enhancements.
- Develop and maintain strong relationships with clients to ensure a seamless experience and identify opportunities for growth.
- Stay up-to-date with the latest features and functionality of the FolioMetrics platform to provide expert guidance and support.
Requirements:
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent communication and interpersonal skills, with the ability to interact with clients in a professional and customer-focused manner.
- Attention to detail and ability to manage multiple client requests simultaneously.
- A proactive and self-motivated attitude, with the ability to work independently and as part of a team.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including 24 days annual leave rising to 29 days.
- The chance to work with a leading provider of exclusive editorial, research, data, and events for senior executives within the asset management industry.