Assistant Operations Manager

3 weeks ago

City of London, United Kingdom Vacherin Full time

Vacherin is dedicated to providing unique and enjoyable experiences while maintaining a commitment to social and environmental responsibility. We are currently seeking a Deputy Manager to oversee operations.

Location: Charles Russell Speechlys

Salary: £40,684.80 per annum

Work Schedule: Monday to Friday as needed.

We are in search of a motivated Deputy Manager to enhance our dynamic team.

Key Responsibilities:

Food and Service Excellence
• Ensure client satisfaction with food quality and service standards in alignment with the Vacherin brand.
• Communicate food and service expectations to all staff to uphold the highest standards.
• Regularly assess food and service quality, providing constructive feedback to the culinary and service teams.
• Suggest innovative ideas to the General Manager for enhancing food offerings and service delivery.

Client Relationship Management
• Foster and maintain positive relationships with clients.
• Serve as the primary contact for client feedback in the absence of the General Manager, addressing concerns as necessary.
• Actively seek customer feedback to refine service offerings.

Team Development
• Ensure compliance with health, hygiene, quality, and safety standards as outlined in the Vacherin manual.
• Provide effective performance management for all Front of House staff.
• Assist in training and onboarding new staff to meet service expectations and Vacherin standards.
• Report attendance and performance issues to the General Manager.

Sales Optimization
• Collaborate with the General Manager to enhance sales performance at the site.
• Represent the site in relevant meetings within Vacherin.

Benefits:

Working with Vacherin comes with numerous advantages. We prioritize our people, offering a variety of benefits to ensure your satisfaction.

  • Opportunities for Personal Development and Training
  • Life Assurance Program
  • Pension Plan
  • Generous Holiday Allowance
  • Eligibility for Private Medical Care
  • Eye Care Benefits
  • Comprehensive Wellbeing Strategy, including Employee Assistance Programs
  • Family Support Initiatives
  • Regular Social Events and Engagement with Leadership
  • Holiday Purchase Options
  • Volunteering Opportunities
  • Professional Membership Support
  • Recognition Programs and Awards
  • Long Service Recognition
  • Access to High Street Discount Vouchers
  • Cycle to Work Scheme

Vacherin became part of CH&CO Catering Group Ltd in 2021.

Core Values: Partnerships, Innovation, Integrity, Quality, Fun

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