Patient Pathway Coordinator
4 weeks ago
Position Overview
An exceptional opportunity has emerged within the Acute Child Health Team at East Kent Hospitals for a Patient Pathway Coordinator/ Medical Secretary role. This position entails a commitment of hours per week.
We seek a motivated individual with outstanding organizational abilities. The ideal candidate should demonstrate adaptability in a dynamic environment and possess confidence, expertise, and experience in utilizing hospital-based information technology systems.
Key Responsibilities
- Proactively manage patient journeys through their treatment pathways, ensuring a seamless process and adherence to national waiting time standards, RTT compliance standards, diagnostic benchmarks, and internal objectives.
- Provide thorough administrative and clerical assistance to medical professionals and their teams.
- Oversee new patient referrals to consultant workflows and escalate issues as necessary.
- Assist Operational Managers in meeting utilization targets for outpatient services and the timely documentation of clinical outcomes.
- Serve as the primary point of contact for the department and the Trust, addressing inquiries from consultants, clinical teams, Operational Managers, general practitioners, patients, and external providers with professionalism and courtesy.
- Organize personal work schedules, adjusting as needed to fulfill commitments to colleagues within agreed timelines, and promptly notify the line manager if adjustments are not feasible, providing reasons for the change.
About Our Organization
We are one of the largest hospital trusts in England, operating five hospitals and community clinics that cater to a local population of approximately 800,000 individuals. Our vision is to deliver 'excellent healthcare through exceptional people'. Our operations are guided by our core values: 'Individuals feel cared for, secure, respected, and confident that we are making a positive impact'. We have implemented a new operational framework at East Kent Hospitals, termed 'We care', which focuses on empowering frontline staff to drive daily improvements. We are in search of compassionate individuals to join us on our journey of enhancement for the patients, families, and caregivers we serve every day.
Applications for this position should be composed by the applicant. The use of artificial intelligence (AI) programs in the application process may result in rejection, as this document is a crucial component of the assessment procedure. However, applicants are encouraged to seek appropriate assistance with their applications if needed due to any declared disabilities.
Please be aware that if you require assistance, it is available.
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