Technical Support Specialist

4 weeks ago

Egham, Surrey, United Kingdom Pertemps Birmingham Industrial Full time
Job Title: Technical Administrator

We are seeking a highly organized and detail-oriented Technical Administrator to join our team at Pertemps Birmingham Industrial. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our business.

Key Responsibilities:
  • Data Management: Input and cleanse data in SAGE 200, our ERP system, to ensure accuracy and efficiency.
  • Office Support: Provide general office support, including answering phones, assisting field engineers, and aiding the contracts team with customer inquiries.
  • Order Processing: Prepare quotes, process small part orders from customers, and issue invoices accordingly.
  • Service Management: Manage service and maintenance cases through Sicon, handle the return of goods for repair, warranty, or service, and allocate stock to contracts as needed.
  • Customer Service: Investigate and resolve customer inquiries, ensuring a satisfactory outcome.
  • Process Improvement: Identify areas for improvement in current workflows and systems, and take ownership of mistakes, resolving or escalating them as necessary.
  • Team Collaboration: Work closely with the Systems Manager, Stores team, Account Managers, Contract Engineers, and Director to meet customer needs, and provide coverage for colleagues during their holidays or absences.
  • Relationship Building: Foster and maintain effective working relationships across departments.

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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