Technical Support Specialist

1 month ago

Egham, Surrey, United Kingdom Pertemps Birmingham Industrial Full time
Job Title: Technical Administrator

We are seeking a highly organized and detail-oriented Technical Administrator to join our team at Pertemps Birmingham Industrial. As a key member of our operations team, you will be responsible for providing administrative support, managing data, and ensuring the smooth operation of our ERP system.

Key Responsibilities:
  • Data Management: Input and cleanse data in SAGE 200, our company's ERP system, to ensure accuracy and efficiency.
  • Office Support: Provide general office support, including answering phones, assisting field engineers, and aiding the contracts team with customer inquiries.
  • Order Management: Prepare quotes, process small part orders from customers, and issue invoices accordingly.
  • Service and Maintenance: Manage service and maintenance cases through Sicon, handle the return of goods for repair, warranty, or service, and allocate stock to contracts as needed.
  • Customer Service: Investigate and resolve customer inquiries, ensuring a satisfactory outcome.
  • Continuous Improvement: Identify areas for improvement in current workflows and systems, and take ownership of mistakes, resolving or escalating them as necessary.
  • Team Collaboration: Work closely with the Systems Manager, Stores team, Account Managers, Contract Engineers, and Director to meet customer needs, and provide coverage for colleagues during their holidays or absences.
  • Health and Safety: Adhere to all statutory, company, and regulatory health and safety rules, and ensure appropriate PPE is used when necessary.
  • Professional Development: Continually enhance your skills and experience, and complete training as required to support personal and departmental growth.

If you possess the required skills and experience for this role, we invite you to apply and become part of a dynamic team.

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