Housing Engagement Officer
3 weeks ago
Position Overview: We are collaborating with a prominent Housing Association seeking a dedicated Housing Engagement Officer for a permanent role.
Compensation: The annual remuneration is set at £31,500, inclusive of mileage reimbursement.
Candidate Profile: The successful applicant will possess prior experience as a Resident Liaison Officer, have a background in public sector maintenance, and must have access to a vehicle.
Key Responsibilities:
- Engaging with social housing residents regarding various maintenance tasks, including kitchen and bathroom refurbishments and ongoing maintenance initiatives.
- Serving as a liaison between residents and the Association's internal construction team.
- Maintaining both manual and digital records of ongoing projects, complaints, and inquiries.
- Participating actively in tenant satisfaction assessments.
- Evaluating and understanding residents' capacity to manage ongoing workloads.
- Advocating for cost-effectiveness and continuous service enhancement in the sector.
Required Experience:
- Proven experience in Social Housing.
- Familiarity with planned maintenance processes.
- Experience in tenant relations.
Benefits:
- 20 Days of Annual Leave plus Bank Holidays.
- Reimbursement of 0.45p per mile.
Work Schedule:
- 40 hours per week.
- Monday to Friday, from 8am to 4pm.
Note: Recent experience in a similar role is essential for application.
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