Housing Engagement Officer

3 weeks ago


Liverpool, Liverpool, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

Position Overview: We are collaborating with a prominent Housing Association seeking a dedicated Housing Engagement Officer for a permanent role.

Compensation: The annual remuneration is set at £31,500, inclusive of mileage reimbursement.

Candidate Profile: The successful applicant will possess prior experience as a Resident Liaison Officer, have a background in public sector maintenance, and must have access to a vehicle.

Key Responsibilities:

  • Engaging with social housing residents regarding various maintenance tasks, including kitchen and bathroom refurbishments and ongoing maintenance initiatives.
  • Serving as a liaison between residents and the Association's internal construction team.
  • Maintaining both manual and digital records of ongoing projects, complaints, and inquiries.
  • Participating actively in tenant satisfaction assessments.
  • Evaluating and understanding residents' capacity to manage ongoing workloads.
  • Advocating for cost-effectiveness and continuous service enhancement in the sector.

Required Experience:

  • Proven experience in Social Housing.
  • Familiarity with planned maintenance processes.
  • Experience in tenant relations.

Benefits:

  • 20 Days of Annual Leave plus Bank Holidays.
  • Reimbursement of 0.45p per mile.

Work Schedule:

  • 40 hours per week.
  • Monday to Friday, from 8am to 4pm.

Note: Recent experience in a similar role is essential for application.



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