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Housing and Community Officer
2 months ago
Job Title - Housing and Community Officer
Location - Liverpool
Contract - Permanent
Hours - Full time (Office based)
Salary - £30,000 per annum
The Role Summary
Our client, a local housing association, is seeking a Housing and Community Officer to join their team on a Permanent contract. This role is fully office-based in Liverpool and offers a unique opportunity to make a tangible difference in the lives of our residents and the broader community. You will be at the forefront of providing essential services that help tenants sustain their tenancies and enhance their living environment.
Key Responsibilities:
- Assess housing applications and manage allocations in line with our Lettings Policy.
- Monitor and enforce tenancy conditions, working closely with the Housing Management team to resolve disputes and manage breaches.
- Collaborate with the central finance team to manage rent and service charge payments, taking proactive measures to minimize arrears.
- Assist in taking legal action when necessary, particularly in cases of rent non-payment or other tenancy breaches.
- Conduct estate inspections and tenancy audits, liaising with colleagues to maintain and improve the quality of our housing environments.
- Handle complaints in accordance with our policies and procedures.
Requirements:
- Knowledge of the legal and regulatory framework of social housing and property/tenancy management, together with experience of delivering services that meet these requirements.
- Experience of supported housing would be useful but is not essential.
- Experience of working in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence.
- An understanding of some of the issues and barriers faced by tenants/household members who have learning disabilities, mental health needs, and/or physical and sensory impairments.
- Ability to use Microsoft Office applications and a Housing Management system.
