Resident Engagement Coordinator
3 weeks ago
About the Role:
We are collaborating with a reputable Housing Association seeking a dedicated Resident Engagement Coordinator to join their team on a permanent basis.
Compensation: The position offers an annual salary of £31,500 along with mileage reimbursement.
Ideal Candidate: The successful applicant will possess experience as a Resident Liaison Officer, familiarity with public sector maintenance, and must have access to a vehicle.
Key Responsibilities:
- Engaging with social housing residents regarding various maintenance projects, including kitchen and bathroom renovations.
- Serving as a liaison between residents and the in-house construction team of the Association.
- Maintaining both manual and electronic records of ongoing works, complaints, and inquiries.
- Participating actively in tenant satisfaction assessments.
- Evaluating and supporting residents' capacity to manage ongoing workloads.
- Encouraging cost-effective solutions while promoting continuous service enhancement.
Required Experience:
- Proven experience in social housing.
- Background in planned maintenance.
- Experience in tenant relations.
Benefits:
- Annual Leave: 20 Days (+ Bank Holidays)
- Mileage Reimbursement: 0.45p per mile
Working Hours:
- 40 hours per week
- Monday to Friday, 8am - 4pm
Please note that recent experience in a similar role is essential for consideration.
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