Resident Engagement Coordinator

3 weeks ago


Liverpool, Liverpool, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

About the Role:

We are collaborating with a reputable Housing Association seeking a dedicated Resident Engagement Coordinator to join their team on a permanent basis.

Compensation: The position offers an annual salary of £31,500 along with mileage reimbursement.

Ideal Candidate: The successful applicant will possess experience as a Resident Liaison Officer, familiarity with public sector maintenance, and must have access to a vehicle.

Key Responsibilities:

  • Engaging with social housing residents regarding various maintenance projects, including kitchen and bathroom renovations.
  • Serving as a liaison between residents and the in-house construction team of the Association.
  • Maintaining both manual and electronic records of ongoing works, complaints, and inquiries.
  • Participating actively in tenant satisfaction assessments.
  • Evaluating and supporting residents' capacity to manage ongoing workloads.
  • Encouraging cost-effective solutions while promoting continuous service enhancement.

Required Experience:

  • Proven experience in social housing.
  • Background in planned maintenance.
  • Experience in tenant relations.

Benefits:

  • Annual Leave: 20 Days (+ Bank Holidays)
  • Mileage Reimbursement: 0.45p per mile

Working Hours:

  • 40 hours per week
  • Monday to Friday, 8am - 4pm

Please note that recent experience in a similar role is essential for consideration.



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