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Multilingual Customer Support Specialist
2 months ago
About the Role:
MTrec Recruitment is seeking a highly skilled German Speaking Customer Service Administrator to join our client's team. As a key member of the customer service team, you will be responsible for delivering exceptional customer service and support to clients in a fast-paced and dynamic environment.
Key Responsibilities:
- Provide proactive and commercial account administration to ensure seamless customer experience.
- Maintain accurate customer databases for business development purposes.
- Communicate effectively with other departments to resolve customer queries and issues.
- Administer returns and process accurate refunds in a timely manner.
- Monitor online payment details to reduce risk of fraudulent orders.
- Monitor customer feedback and payment merchants to ensure accuracy of online terms and case handling.
- Book shipping and transport using logistics providers.
- Coordinate order fulfillment to meet customer expectations.
- Perform ad hoc customer service and sales administration tasks.
Requirements:
- Fluent in spoken and written German and English.
- Proven customer service and administration background with experience in using CRM systems.
- Ability to provide a courteous and professional service to ensure customer satisfaction.
- Strong team player with a positive and proactive attitude.
- Excellent MS Office and Excel skills.
- Proficiency with systems and ability to multitask and manage workload to tight deadlines.
- Self-motivated with a close attention to detail and excellent timekeeping skills.
About the Company:
Our client is a reputable and highly successful company with an excellent employee culture and levels of support, training, and motivation from a great team of managers. They offer a wide range of employee wellbeing initiatives and benefits, including a competitive basic salary, permanent position from day one, and world-class training and development opportunities.
