Project / Service Engineer

7 days ago

Great Yarmouth, Norfolk, United Kingdom Proserv Full time

Job Summary:

Proserv is a global company that provides industry-leading solutions to improve the reliability, optimize the performance, and extend the life of critical infrastructure across the energy sector. We are seeking a highly skilled Project / Service Engineer to join our team.

Key Responsibilities:

  • Liaise with internal departments to support client requests, requirements, and issues.
  • Identify and prioritize urgent client support requests, priority consumables, spares, and equipment mobilizations versus ongoing workloads.
  • Liaise with clients to provide support for both technical and non-technical issues related to company products and third-party equipment supplied as part of company scope.
  • Ensure that the project scope is agreed by the client and is clearly defined and understood.
  • Assist with preparation of service personnel away from base packs, work packs, and working instructions.
  • Provide support to company service personnel while away from base.
  • Identify additional service opportunities and communicate to service management.
  • Assist with compiling and maintaining key customer database.
  • Coordinate the various interrelated processes of a project.
  • Manage the implementation of all the activities described within the scope.
  • Update on a regular basis and communicate any changes to key project personnel and clients.
  • Advise the Service Project Manager/Project Engineers of any potential areas of risk that could result in an overrun of material costs or man hours.
  • Assist with AX12 administration such as quotations, raising job numbers, and maintenance orders.
  • Chase opportunities and update the Service Project Manager or Account Manager.
  • Assist with travel and visas, if required.
  • Ensure that all project documentation has been produced in accordance with the agreed project SDRL.
  • Record, file timesheets, expenses, work packs, and any other paperwork that is required from the service team.
  • Attend service meetings with updates of current projects.
  • Assist with arranging shipping documentation including Dangerous Goods (shipping including PE forms, ATEX forms, PUWER, cargo summary, delivery tickets, and doc packs).
  • Manage equipment/test kit - on/off hire and preparation for project.
  • Generate reporting for Service Project Manager/Project Engineers.
  • Part of the on-call rota.
  • Proficient in Microsoft packages.
  • Proven track record in build and test of hydraulic production control systems.
  • Proven track record in managing projects.
  • Understand the operation and maintenance of mechanical hydraulic control systems.
  • Proven track record in mechanical/instrumentation installation control system manufacture and system testing/fault finding.
  • Proven track record in the manufacture and maintenance of hydraulic control and systems.
  • Ability to work as part of the service team or unsupervised as required.
  • Flexible with a proactive approach.
  • Understanding of Microsoft Office – Word, Outlook, and Excel.

Benefits:

  • Competitive starting salary with an opportunity to advance.
  • Private Medical
  • Life Assurance

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