Head CRM Manager
4 weeks ago
Preston, Full-time in-office position.
As the Call Centre Manager, you will lead a high-performing team, optimize processes, and leverage technology to enhance customer experience and operational efficiency. This role offers a competitive salary, benefits package, and career growth opportunities in a fast-paced environment.
Key Responsibilities:- Minimum 10 years' experience in call centre management, with 5+ years in senior leadership
- Proven track record in scaling call centre operations and managing large teams
- Strong analytical skills and ability to make data-driven decisions
- Proficiency in call centre software and CRM systems (ideally HubSpot)
- Excellent communication, leadership, and interpersonal skills
Apply now to join MERJE Ltd, a leading innovative broking company, and take your career to the next level.
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