Travel Management Expert

7 days ago


London, Greater London, United Kingdom Gray Dawes Travel Full time

Gray Dawes Travel is a leading global travel management company with a rich history dating back to 1865. Our company has evolved significantly over the years, leveraging technology and our passion for innovation to drive growth and excellence.

We are currently seeking an experienced Business Travel Consultant to join our Out of Hours team, working remotely to provide exceptional customer service to our clients. This is an exciting opportunity to be part of our global operations team, supporting our clients' travel needs and contributing to our company's continued success.

Key Responsibilities

As a Business Travel Consultant, you will be responsible for:

  • Providing high levels of customer service, handling enquiries and reservations, and arranging bookings to meet our clients' needs.
  • Conducting research to ensure our clients receive the best deals and options for their travel requirements.
  • Processing travel tickets and documentation, and offering advice on available options, including visa requirements, passport regulations, and vaccinations.
  • Handling refunds and cancellations, and providing support to new staff as they join the team.

Requirements

To be successful in this role, you will need:

  • Previous experience in business travel, with a strong understanding of the industry and its challenges.
  • Experience using Travelport and Sabre, with a high level of proficiency in these systems.
  • Excellent telephone manner, verbal reasoning skills, and attention to detail.
  • A BA1 or equivalent qualification.

What We Offer

At Gray Dawes Travel, we value our people and offer a range of benefits to support their well-being and career development. These include:

  • Competitive annual leave and bank holidays.
  • Hybrid working arrangements, allowing for flexibility and work-life balance.
  • A competitive bonus scheme, recognizing and rewarding individual and team achievements.
  • Private healthcare, providing peace of mind and access to quality medical care.
  • Group life cover, ensuring financial security for our employees and their families.
  • An Employee Assistance Programme (EAP), offering confidential support and guidance.
  • Volunteering days with our chosen charity, promoting social responsibility and community engagement.
  • Travel discounts, shopping discounts, and other benefits to enhance our employees' quality of life.


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