Client Services Associate

3 weeks ago

London, Greater London, United Kingdom Guidepoint Full time

About Guidepoint:
Guidepoint is a premier research enablement platform dedicated to enhancing understanding and empowering our clients' decision-making processes. Leveraging cutting-edge technology, real-time data, and hard-to-source expertise, we assist our clients in transforming inquiries into actionable insights.

With a robust network of nearly 1.5 million experts and a dedicated team of 1,300 employees globally, we provide leading organizations with on-demand intelligence and research tailored to their needs. Guidepoint enables companies and investors to effectively navigate the vast information landscape, making it both more useful and impactful.

Your Role:
As an Associate on the Client Service team, you will play a crucial role in understanding your client's specific business inquiries and identifying the experts best suited to provide the necessary insights. You will be responsible for sourcing and recruiting new experts into our extensive network of over 1,250,000 Guidepoint Advisors, ensuring that the selected experts align with the client's requirements.

Key Responsibilities:

  • Operate in a sales-oriented capacity, pinpointing the most suitable experts to enhance our network for client consultations.
  • Collaborate with Project Managers to devise strategies that meet each client's project requests effectively.
  • Utilize various resources, including LinkedIn, press releases, and case studies, to identify the ideal experts who can address strategic or investment-related questions for our clients.
  • Identify promising leads and extend invitations for them to join our network for client consultations.
  • Screen experts to assess their fit for specific client projects and develop professional profiles to present to clients.

Qualifications:

  • A Bachelor's degree.
  • Relevant internship, volunteering, or extracurricular experience.
  • Eligibility to work in the UK.

Skills Required:

  • A strong desire to excel in a sales or lead generation role that is driven by KPIs and metrics.
  • Ability to thrive in a fast-paced, results-oriented environment.
  • Exceptional time management and organizational skills.
  • An outgoing personality with the capability to engage with individuals at all professional levels.
  • A keen intellectual curiosity and eagerness to learn.
  • Outstanding written and verbal communication skills.
  • Proven ability to work independently as well as collaboratively within a team.

What We Offer:
We provide competitive compensation, private health insurance, an entrepreneurial environment with autonomy, and swift decision-making processes. Experience international exposure through our global Guidepoint service teams in a casual work atmosphere, complemented by summer and winter team events.

Interview Process:
The interview process includes meeting with a Guidepoint Recruiter, an initial candidate screening, discussions with Guidepoint teams, an interview with the hiring manager, a mock assessment (role-dependent), and completing a simulated client request to gain further insights into the role.

At Guidepoint, we believe that our success is rooted in the diversity of our employees, advisors, and client base, which fosters connections that provide a wealth of perspectives. We are committed to maintaining policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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