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Client Services Associate

2 months ago

London, Greater London, United Kingdom Buckden Partners Full time

About the Role

We are seeking a highly motivated and experienced Client Services Associate to join our team at Buckden Partners. As a Client Services Associate, you will play a critical role in managing and overseeing the client onboarding process, ensuring a seamless and efficient experience for our clients.

Key Responsibilities

  • Manage and oversee the client onboarding process, ensuring all necessary documentation and information is collected and processed in a timely manner.
  • Lead complex conversion activities for institutional clients, working closely with internal stakeholders to ensure successful project delivery.
  • Review workflows to ensure optimal client experience and regulatory compliance, identifying areas for improvement and implementing changes as needed.
  • Provide recommendations for client support and training, ensuring clients receive the highest level of service and support.
  • Track and maintain projects and documentation, acting as the client's project manager and ensuring all projects are completed on time and within budget.
  • Utilize client feedback to improve the onboarding process, ensuring continuous improvement and enhancement of our services.

Requirements

  • Experience within sell-side/pre-trade environments, with a strong understanding of financial markets and funds.
  • Strong analytical, problem-solving, and project management skills, with the ability to work independently and as part of a team.
  • Proficiency in additional languages such as French, German, Spanish, or Italian is advantageous, but not required.
  • Highly motivated and able to thrive in a dynamic and fast-paced environment, with a strong focus on delivering exceptional client service.

Working Arrangements

This role requires working in the office four days per week, with the option to work from home on the remaining day. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.