Head of Guest Services

3 weeks ago


Sunninghill, United Kingdom Coworth Park Full time

We invite you to become a vital part of our esteemed hotel as the Head of Guest Services, where you will embark on a fulfilling career journey. Our commitment to your professional development ensures that you will have the chance to thrive in your role and establish yourself as a prominent figure in the hospitality industry.

What We Provide

As the Head of Guest Services at our hotel, you will benefit from a comprehensive array of perks, including:

  • Generous employee bonus structure and outstanding service charge
  • Complimentary accommodations with breakfast at various luxury properties
  • 50% discount on dining and beverages at select venues
  • Engaging social gatherings such as summer festivities and winter celebrations
  • Exclusive discounts at well-known retailers, seasonal ticket loans, and a competitive pension plan
  • Opportunities for training and professional growth
  • Wellness guidance and support available to all team members
Your Role

In your capacity as the Head of Guest Services, your key responsibilities will include:

  • Delivering a seamless and guest-focused experience throughout their visit
  • Overseeing the Guest Services and Relations Departments to ensure outstanding guest satisfaction
  • Embodying our core values and preserving the hotel's esteemed reputation
  • Coordinating all elements of a guest's stay to create unforgettable memories
  • Facilitating effective communication among various departments and the hotel team
  • Promoting staff well-being, conducting performance evaluations, and collaborating with senior leadership

This overview highlights the essence of your role, and you will receive comprehensive guidance on the hotel's standards and protocols.

Your Qualifications

  • As the Head of Guest Services, you will exemplify our core values and contribute to our distinguished legacy
  • Exceptional communication skills and a strong customer service orientation are essential
  • Fluency in English is crucial for effective interaction within the hotel environment


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