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Head of Guest Relations

3 months ago

Sunninghill, United Kingdom Coworth Park Full time

We invite you to become a vital part of our esteemed hotel as the Head of Guest Relations, where you will embark on a fulfilling career journey. Our commitment to your professional development ensures that you will have the chance to thrive in your role and emerge as a distinguished leader in the hospitality industry.

What We Provide

As the Head of Guest Relations at our hotel, you will benefit from a comprehensive array of perks, including:

  • Generous employee bonus program and outstanding service charge
  • Complimentary stays with breakfast at various high-end hotels
  • 50% discount on dining and beverages at select venues
  • Engaging social gatherings such as summer festivities and winter celebrations
  • Exclusive discounts at popular retailers, seasonal ticket loans, and a competitive pension plan
  • Opportunities for training and professional growth
  • Wellness guidance and support for all team members
Your Role

In your capacity as the Head of Guest Relations, your key responsibilities will include:

  • Delivering seamless and guest-focused service throughout their visit
  • Overseeing the Guest Services and Relations Departments to ensure exceptional guest satisfaction
  • Embodying our core values and preserving the hotel's esteemed reputation
  • Coordinating all facets of a guest's experience for lasting memories
  • Facilitating effective communication among various departments and the hotel team
  • Promoting staff well-being, conducting performance evaluations, and collaborating with senior leadership

This overview highlights the essence of your role, and you will receive comprehensive guidance on the hotel's standards and protocols.

Your Qualifications

  • As the Head of Guest Relations, you will exemplify our core values and contribute to our legacy
  • Exceptional communication skills and a strong customer service orientation are essential
  • Fluency in English is crucial for effective interaction within the hotel