Guest Services Team Leader

3 weeks ago


Sunninghill, United Kingdom Coworth Park Full time

At Coworth Park, we value your professional journey and pride ourselves on having the finest talent in the hospitality sector. As a Guest Services Team Leader, you will embark on a distinctive opportunity to be recognized as a leader in your field. You will gain insights not only from your esteemed colleagues but also through our renowned training academy, enabling you to reach the pinnacle of excellence in service, craftsmanship, and leadership, thus crafting your own legacy.


What You Will Receive

As a Guest Services Team Leader at Coworth Park, you will enjoy a range of exceptional benefits:

  • Outstanding employee bonus program and generous service charge
  • Complimentary accommodations with breakfast at various Dorchester Collection Hotels
  • 50% discount on food and beverages at select bars and restaurants within the Dorchester Collection
  • Engaging social events that foster camaraderie among staff, including summer gatherings and winter celebrations
  • Remarkable perks such as discounts at numerous high street and online retailers, seasonal loan options, rental deposit assistance, and a competitive private pension scheme
  • Opportunities for apprenticeships, training, and professional development.
  • A £1,000 bonus for referring a friend
  • Access to immediate well-being support, reflecting our commitment to employee care
Your Responsibilities

You will take pride in delivering exceptional experiences for our guests:

  • Maintain a comprehensive and long-term understanding of our guests, which includes researching guest preferences, reaching out to them, and ensuring that your team is informed with relevant information to guarantee an unparalleled experience.
  • Address special requests from guests related to transportation, dietary needs, room selections, and significant occasions, all coordinated by our Guest Services Team.
  • Engage with guests to cultivate enduring relationships.
  • Assist with administrative and operational tasks to ensure the department functions smoothly and effectively.

The responsibilities outlined represent a glimpse into the daily life of a Guest Services Team Leader, and we will ensure you receive detailed information on how we prioritize our hotel’s values.

What You Will Bring

  • Our core values of Passion, Personality, Respect, Collaboration, and Creativity guide our daily operations. As a Guest Services Team Leader, you will have the chance to embody these values and contribute to our ongoing legacy.
  • Effective communication is essential for seamless departmental operations. You will possess excellent communication skills paired with a strong customer service orientation.
  • English is the primary language utilized in our establishment, and you will be proficient in communicating in this language.



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