Guest Services Supervisor

3 weeks ago


Sunninghill, United Kingdom Coworth Park Full time

As a Guest Services Supervisor, you will oversee the Guest Service Reception team, ensuring that all daily responsibilities are fulfilled efficiently. Your role is crucial in maintaining seamless operations during your shift and facilitating effective communication with other departments.


Benefits

In your position as a Guest Services Supervisor at Coworth Park, you will enjoy a range of excellent benefits:

  • Complimentary overnight stays with breakfast at Dorchester Collection properties
  • 50% discount on food and beverages at select restaurants within The Dorchester and Coworth Park
  • Generous Employee Referral Program
  • Awards and incentive programs for team members
  • Eligibility for a contributory pension scheme from your start date
  • Life insurance coverage for all employees
  • Complimentary uniform laundering
  • Free meals during your shifts at team member dining facilities
  • Access to complimentary internet at designated computers in team areas
  • Interest-free Season Ticket Loan available
  • Occupational Health services, including subsidized massage therapy and health clinics
  • Complimentary eye examinations for VDU users


Responsibilities

Your passion for hospitality will shine as you take pride in ensuring guest satisfaction:

  • Lead the Guest Service Receptionists, providing support with any challenges and ensuring all tasks meet our high standards
  • Assist with the check-in and check-out processes
  • Oversee billing procedures, ensuring accuracy and timeliness of folios
  • Engage directly with VIP guests to fulfill their requirements
  • Address guest concerns promptly and effectively
  • Conduct shift handovers with the Guest Service Manager at the end of each shift
  • Support the Guest Service Managers as needed
  • Identify training needs among Guest Service Coordinators and communicate these to management
  • Provide on-the-job training for all Guest Service Receptionists
  • Act as an ambassador for the hotel
  • Participate in training sessions that enhance your skills

The responsibilities outlined provide a glimpse into the daily life of a Guest Services Supervisor, and we will ensure you receive detailed guidance on how we uphold our hotel standards.

Qualifications

  • A genuine passion for hospitality and commitment to delivering exceptional service
  • Strong customer service orientation
  • Familiarity with Opera software
  • Proficient in IT, including Microsoft Office
  • Good command of written and spoken English
  • A collaborative team player




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