Administrative Reception Specialist
3 weeks ago
Job Overview
The role encompasses a variety of reception responsibilities. The successful candidate will not only serve as a proficient and effective receptionist but will also actively engage with individuals, including the elderly and those with chronic conditions, to facilitate the coordination and navigation of care and support across health and social services.
Key Responsibilities
The responsibilities of the reception team may include, but are not limited to, the following tasks. Duties may be adjusted periodically under the guidance of management, depending on the current workload and staffing levels.
Core Reception Duties:
- Opening and closing the practice premises while ensuring security protocols are followed.
- Managing and overseeing the appointment scheduling system.
- Handling personal and telephone inquiries for appointments, visits, and consultations, ensuring that callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming and outgoing correspondence.
- Taking messages and relaying information accurately.
- Organizing and retrieving documentation.
- Managing repeat prescription requests in accordance with established guidelines.
- Performing data entry and information processing in line with practice procedures.
- Initiating communication with and responding to requests from patients, team members, and related healthcare agencies.
- Providing clerical support to practice and Trust staff as needed, including word processing, filing, photocopying, and scanning.
- Offering refreshments for staff and visitors as necessary; maintaining cleanliness in the kitchen area.
- Ensuring the reception area, notice boards, and information dispensers are organized and free from clutter.
Candidate Profile
Required Qualifications:
- GCSE or equivalent qualification.
- Strong customer service abilities.
- Excellent punctuality.
- Ability to work diligently in a fast-paced environment.
Preferred Qualifications:
- Certification in administration.
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