Administrative Officer

2 days ago


Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Reception Clerical Officer at North West Anglia NHS Foundation Trust. This is an exciting opportunity to work in a dynamic and supportive environment, providing administrative services to our patients and staff.

Key Responsibilities

  • Assist with administration services for three reception areas, including the Main Emergency Centre reception, Ambulance Bay reception, and Ambulatory Care Unit reception.
  • Book in patients for both ED and the Urgent Treatment Centre.
  • Provide administrative and customer services support for outpatient clinics running seven days a week.
  • Work a variety of day and night shifts across the centre, supporting three reception areas within Emergency and Urgent Care Division.

Requirements

  • Numerate and literate, with Maths and English to GCSE.
  • Comprehensive working knowledge of Microsoft Office, especially Outlook.
  • Customer service experience.
  • Good organisational and communication skills.
  • Good working knowledge of Microsoft office.
  • Proven customer service skills.

What We Offer

  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff).
  • Membership of the NHS Pension Scheme.
  • Flexible working opportunities.
  • Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays.
  • Opportunities for career development and training to help you progress in your role.
  • Wellbeing support and activities to promote a healthy work environment.
  • Access to our in-house physiotherapy service.
  • On-site canteens offering subsidised meals.
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough.

About Us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.



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