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Administrative Support Officer

2 months ago

Peterborough, Peterborough, United Kingdom Brook Street Full time

Brook Street is proud to collaborate with HM Courts & Tribunals Service (HMCTS), an agency under the Ministry of Justice, dedicated to providing essential administrative assistance within the legal framework of England and Wales. Our mission is to ensure that justice is accessible and effective for all.

Our legal system safeguards fundamental rights and freedoms, forming a vital part of our society. It is imperative that this system is available to everyone, from vulnerable individuals to families in distress, claimants, and businesses. HMCTS is committed to managing a justice system that is both accessible and efficient.

Position: Administrative Support Officer

Location: Office-Based
Salary: £11.59 per hour
Working Hours: Full-Time: Monday - Friday, 9 AM - 5 PM (37 hours per week)

We are currently seeking a dedicated Administrative Support Officer to provide vital assistance in our Public Sector operations. This role is essential for the smooth functioning of our organization and is offered on a temporary basis, with a strong possibility of extension.

Key Responsibilities:

  • Facilitate the progression of cases through the Court/Tribunal system while supporting various functions within HMCTS.
  • Engage in problem-solving by utilizing designated hubs and comprehensive guidelines.
  • Accurately input data into the system.
  • Handle inbound and outbound calls, addressing inquiries from customers and the judiciary.
  • Prepare necessary documentation.
  • Create and maintain records.
  • Manage email correspondence.
  • Perform general administrative tasks.
  • Coordinate and organize meeting spaces.


Requirements:

  • Proven experience in an administrative role.
  • Proficiency in Microsoft applications and experience managing an inbox.
  • Excellent communication skills.
  • Strong overall computer skills.
  • Ability to manage a high volume of cases.
  • Exceptional organizational and time-management skills.
  • Meticulous attention to detail.
  • Flexibility to adapt to changing circumstances.


Benefits:

  • Entitlement to holiday leave.
  • Access to a pension scheme.
  • Designated kitchen and quiet areas for breaks.
  • Weekly payment schedule.


This role presents an excellent opportunity to gain valuable experience within the Public Sector and enhance your skill set. Successful candidates will be contacted promptly to discuss the next steps in the recruitment process. If you do not receive communication within a specified timeframe, we encourage you to explore other opportunities with Brook Street.

Brook Street is committed to supporting the Armed Forces Covenant and guarantees interviews for all veterans or military personnel spouses/partners who meet the essential criteria for this position.


As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), offers guaranteed interviews for candidates with disabilities or those who are veterans or military spouses/partners, provided they meet the essential criteria.


We encourage candidates with disabilities and/or those who are veterans or military spouses/partners to reach out through the Brook Street website to express their interest in this role. We are dedicated to engaging with all qualified candidates.


In instances where there is a high volume of qualified ex-military candidates or military spouses/partners, Brook Street will prioritize interviews for the most suitable candidates within that group.