Client Support Specialist

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

We are collaborating with a prestigious, international insurance firm that fosters a vibrant and inclusive work environment, offering outstanding benefits, comprehensive training, and development opportunities, along with flexible working arrangements to acknowledge the dedication and effort of their workforce.

Our client is seeking a Client Support Specialist to become part of their dynamic and growing team. This position provides a flexible opportunity to work in a hybrid setting.

If you are in search of a role that offers significant advancement and training opportunities, where your customer service expertise will be valued and recognized, we encourage you to consider this opportunity.

Benefits

  • Generous holiday allowance plus public holidays
  • Company sick leave policy
  • Retirement savings program
  • Life insurance and income protection coverage
  • Private healthcare plan
  • Vision care services
  • Employee assistance program
  • Cycle-to-work scheme
  • Season ticket loan
  • Employee discounts

Requirements

  • At least 2 A levels with grades A-C or equivalent; recent graduates with proven customer service experience are welcome
  • Confidence in engaging with individuals at various levels in diverse situations
  • Proficient in IT and computer usage, demonstrating strong typing abilities
  • Ability to manage multiple tasks and prioritize effectively to meet various deadlines
  • Excellent communication skills, both verbal and written, to foster and maintain relationships
  • Strong numeracy, literacy, and attention to detail
  • Self-motivated and proactive, demonstrating effective problem-solving skills and a solutions-oriented mindset, even under pressure

Responsibilities

  • Provide support to clients regarding policy coverage, monitor and report on patient status, and coordinate travel emergencies, ensuring thorough documentation of all case handling
  • Proactively manage escalated inquiries and ensure complaints are addressed and recorded in line with company policy
  • Deliver exceptional customer service while adhering to regulatory principles and processes, including Treating Customers Fairly (TCF) policies
  • Exercise care and consideration in managing cases, focusing on quality, complaint reduction, and cost control
  • Assist in reviewing processes and identifying potential risks to enhance departmental efficiency and reduce costs
  • Achieve agreed Key Performance Indicators (KPIs) to meet business objectives, including call response rates and quality targets
  • Encourage a proactive outbound call culture, setting clear service expectations for all clients and stakeholders
  • Foster a customer-centric culture of continuous improvement, empowering employees to take ownership and contribute to business goals

Job Title: Client Support Specialist

Location: Hybrid

Salary: Competitive salary plus bonus and excellent benefits

Full time: Flexible hours

For further information regarding this Client Support Specialist position, please reach out to Clearline Recruitment Ltd.

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