Client Support Specialist

4 weeks ago

Brighton, Brighton and Hove, United Kingdom 8Bit Studios Full time

Job Title: Customer Service Representative

Location: Brighton

Company: 8Bits

About Us:

8Bits is a pioneering entertainment management firm based in Brighton, committed to providing exceptional experiences and outstanding customer support. We are seeking a friendly and proactive Customer Service Representative to enhance our customer service efforts and ensure our clients receive the best support possible.

Role Overview:

Are you enthusiastic about assisting others and delivering exceptional service? As a Customer Service Representative at 8Bits, you will serve as the primary contact for our clients, addressing inquiries, resolving issues, and ensuring a positive interaction with our organization. Your role is vital in sustaining high levels of customer satisfaction and fostering enduring relationships.

Key Responsibilities:

  • Respond to customer inquiries through various channels, including phone, email, and live chat, in a prompt and professional manner.
  • Provide accurate information regarding our offerings, addressing any questions or concerns effectively.
  • Assist clients with order placements, process returns and exchanges, and manage complaints or issues.
  • Maintain comprehensive records of customer interactions and transactions, ensuring precise documentation.
  • Collaborate with team members and other departments to resolve complex issues and deliver effective solutions.
  • Continuously enhance customer service processes and provide constructive feedback to improve the overall customer experience.
  • Stay updated on our products, services, and industry trends to offer knowledgeable assistance.
  • Manage customer feedback and escalate issues to supervisors when necessary.
  • Engage in training and development programs to remain current on best practices and enhance skills.

What We're Looking For:

  • Previous experience in a customer service role is preferred but not mandatory.
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  • Strong problem-solving abilities and the capacity to handle challenging situations with patience and empathy.
  • Good organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to work well both independently and collaboratively.
  • Passion for the entertainment industry and a commitment to delivering exceptional customer service.
  • Flexibility to work various shifts, including evenings and weekends as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a supportive and dynamic environment.
  • Hands-on experience in customer service within the entertainment sector.
  • A friendly and collaborative team atmosphere.
  • Opportunities for growth and development within the organization.

How to Apply:

To be considered for the position, please submit your CV and a cover letter detailing your interest and relevant experience.

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