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Client Engagement Specialist
2 months ago
Job Title: Client Engagement Specialist
Location: Brighton
Company: 8Bit Studios
About Us:
8Bit Studios is a premier entertainment management firm located in Brighton, renowned for orchestrating remarkable events and providing outstanding client interactions. Our objective is to captivate and satisfy our clientele through inventive solutions and unparalleled service. We are in search of a committed and enthusiastic Client Engagement Specialist to join our team and assist in achieving our client satisfaction objectives.
Role Overview:
Are you driven by the desire to craft unforgettable experiences for clients? As a Client Engagement Specialist at 8Bit Studios, you will be instrumental in ensuring that every engagement with our organization is positive and significant. Your duties will encompass assisting clients, addressing concerns, and supporting various initiatives aimed at enhancing the overall client experience.
Key Responsibilities:
- Deliver exceptional client service by welcoming clients, responding to inquiries, and assisting with their requirements.
- Oversee client interactions across various platforms, including face-to-face, telephone, and electronic communication, ensuring timely and effective responses.
- Address client grievances and issues with professionalism and compassion, striving to resolve challenges efficiently.
- Gather and evaluate client feedback to pinpoint areas for enhancement and contribute to the improvement of the overall client experience.
- Assist in organizing and executing client-focused events and promotions.
- Support the formulation and execution of client experience strategies and initiatives.
- Maintain current knowledge of our offerings, services, and events to provide accurate information to clients.
- Collaborate with team members to ensure consistent service quality and support organizational objectives.
- Perform administrative tasks related to client interactions, including data entry and documentation.
What We're Looking For:
- Prior experience in a client service or client experience role is preferred but not mandatory.
- Strong communication and interpersonal skills with a client-focused mindset.
- Excellent problem-solving skills and attention to detail.
- Ability to manage multiple responsibilities and work effectively in a dynamic environment.
- Familiarity with client service software and point-of-sale systems is advantageous.
- Positive demeanor, team-oriented attitude, and a strong work ethic.
- Willingness to work various shifts, including evenings and weekends if necessary.
- A passion for creating outstanding client experiences and fostering client satisfaction.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a vibrant and supportive environment.
- Hands-on experience in enhancing client experiences within the entertainment sector.
- A collaborative team atmosphere with opportunities for professional growth and development.
- An engaging work environment with diverse responsibilities and challenges.
How to Apply:
To be considered for the position, please submit your CV and a cover letter outlining your interest and relevant experience.
