Monitoring Officer

1 day ago

Coatbridge, North Lanarkshire, United Kingdom North Lanarkshire Council Full time
Job Title: Monitoring Officer

We are seeking a skilled and enthusiastic individual to join our Community Safety Unit as a Monitoring Officer. As a key member of our team, you will play a vital role in providing a safe environment for residents and visitors to North Lanarkshire.

Key Responsibilities:
  • Provide advice and assistance to the public on anti-social behaviour and out-of-hours homeless services
  • Operate CCTV monitoring systems to ensure public safety
  • Respond to a variety of circumstances, working as part of a team to resolve issues
  • Provide professional customer service, resolving customer enquiries and complaints efficiently
  • Input data to relevant systems, assist in information collation, and produce reports
Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a secure, controlled environment
  • Flexibility to work in a variety of settings, including call centres and CCTV monitoring rooms
  • Ability to remain calm under pressure and prioritise tasks effectively
  • Knowledge of North Lanarkshire geographical area and CCTV systems (desirable)
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and training
  • A supportive and collaborative team environment
  • The chance to make a positive impact on the community

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about community safety, we encourage you to apply for this exciting opportunity.

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